Ordering, Shipping and Returns
By ordering at WindowPartsCenter.com you are agreeing to the following terms and conditions.
- Website Orders:
All orders are processed immediately For "Stock Items" please allow 1-2 business days for your order to be shipped. (Most of the time we ship out orders even sooner so you can get in our parts ASAP!). If our stock is depleted due to high order volume, we will notify you of the back-order item with estimated ship date for your order. Shipping upgrades for the back-order items are available for an extra fee. All lead times listed on our website are only estimates and may be subject to change. This includes any estimates or updates given by the R&R Windows & Doors customer service team "Special Order Items" have lead times from 1-8 weeks. Lead times for Special Order Items are specified for each part on the product page under Product Description. We will ship out as soon as we get them in. All the lead times listed on the product pages are only estimates and may be subject to change. This includes any estimates or updates given by the R&R Windows & Doors customer service team.
- Pricing and Bulk Pricing:
All pricing will be automatically calculated once you “Add to Cart” and put in the QTY for each handing and/or color choice you want. (Bulk pricing available per each order. Multiple Orders cannot be combined to receive bulk pricing or refunds). Bulk pricing is not available on all parts. All pricing and bulk pricing is subject to change without notice. Pricing on website can be updated automatically for check out and order processing. Whereas any pricing noted in the Product Description must be changed manually and may at times different from the Cart/Checkout Pricing. Processed order pricing will be honored but will not be refunded if different from the Product Description noted price.
- Payment Options:
- Sales Tax:
Colorado State and Denver and Boulder City sales tax are collected at time of order. In states imposing sales/use taxes, your purchase is not exempt from taxation solely because it was made on the internet or phone. Please note that majority of states require consumers to file a sales/use tax return each year to report all their taxable purchases that were not taxed. For more information about filing tax returns please contact your taxing authority.
- Shipping Within the United States:
Most orders ship out USPS or Priority Mail. Over-sized orders ship out via UPS Ground.
- Shipping Rates (USA Only):
Standard Shipping is FREE on all orders and most ship out First Class USPS Mail You can upgrade to Priority Mail or UPS Ground at check out. (Priority Mail is 1-3 Business Days UPS Ground 1-5 days.) All shipping carrier lead times does not include order processing/packaging time but shipping time only once your order leaves our Warehouse, we do our very best to get orders out the door as soon as possible). You will be able to calculate shipping cost before you place your order by using the shipping calculator at the bottom of the order cart page. All orders are subject to the processing lead time as noted above under "Website Orders".
- Shipping Outside the continental United States:
Shipping charges for orders being shipped outside the United States are calculated based on the United States Postal Service or UPS shipping rates depending on the service you select at check out. The shipping charge does not include import fees, taxes, or foreign transaction fees that could be required by the country that the order is being shipped to and credit card used for the order. All pricing is in U.S. dollars and your credit card will be charged in U.S. dollars.
- Return Policy:
R&R Windows & Doors Parts Return Policy –
Returns are accepted Within 30 days of the shipment of your order with approved RMA#. All returns shall incur a 20% restocking fee on all new (stocking) parts. The product must be in perfect working order, unused, still in its original condition and packaging.
Please e-mail or text our Parts Department at Info@WindowPartsCenter.com text to 303-222-4489 for RMA# and return approval Please include the following:
- Your Name
- Order Number
- Part Number you wish to return (if more that one part was ordered)
- Reason for your return
- E-mail and phone number so we can contact you if we need to
- If your parts came in damaged missing or believe the wrong parts was sent to you, please include photos with your e-mail or text.
Once a return is approved you will be issued a RMA# Customer must write RMA# on the outside of the return box.
WindowPartsCetner.com cannot except returns that have not been approved or have an RMA#
Package your parts you would like to return in a box with appropriate packaging to protect the parts during shipment
R&R Windows & Doors
4770 Fox St Unit 11
Denver, CO 80216
Customer is responsible for freight on all returned parts. Upon receipt of returned item(s), we will credit customer the price of the product less restocking fee. Any shipping costs will not be refunded. Refunds may take up to 30 days to process from the day we receive returned parts.
No returns accepted on: Reconditioned parts or new parts that are not resalable or special-order items. Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, lost packages or damaged packages) as this is beyond R&R Windows & Doors control. R&R Windows & Doors has a NO Return Policy on all windows, doors, glass and sashes, Jamb Liners, Screens, Special-Order items, and items noted on products page with no returns. The manufacturer does not accept returns on special order items and neither can we. All sales are final for these items.
*WindowPartsCetner.com reserve the right to refuse full or partial refunds on all purchases. If part(s) are received in unsellable condition, our returns department will e-mail you letting you know that we cannot refund you. We can ship back the non-refundable part, at customers expense.
Items returned to WindowPartsCenter.com by shipping carrier (USPS and UPS): If a package is refused or deliverable to the specified ship to address provided on your order customer service will contact you via e-mail to determine if this was shipping carrier error or not. If shipping carrier error, we will reship out your order at no charge. If the wrong ship to address was entered or wrong shipping carrier was selected by the customer, the 2nd shipment will be chargeable and an invoice for the shipping will be sent to the customer for payment. Also, the correct ship to address will need to be sent in writing via e-mail. If customer does not respond or our e-mail about the returned shipment from carrier within 7 business days, we will treat the order like a return and credit back the credit card used for the order less the 20% restocking fee. If customer is still in need of the parts after the return has been completed customer will need to place a new order for the parts, the 20% restocking fee will not be refunded. If your order was a special order item that was not returnable, no refund will be issued even if item is returned to us.
We do not offer exchanges. If you need a different part/handing/color/finish. Please place a new order for the part you are needing (if you do not know what part you need please e-mail or text us a picture of the part you are looking for). Text or e-mail for return approval and RMA# for the part you would like to return per our return policy. Please also include your new order number and management maybe able to lessen the restock fee on your return on a case by case basis depending on items ordered/returned.
- Cancellation of orders:
All cancellations must be approved by R&R Windows & Doors via e-mail with your confirmation order number within 24 hours of your order being placed. If the order has not been shipped yet, there will be a 10% Processing Fee deducted from the refund amount on all order cancellations. As we try to ship out your order as soon as possible, if your order has already shipped even if it’s within the 24 hour period, the order cannot be canceled and you will have to return the parts please see Returns Police. Special order parts cannot be returned or cancelled once order has been placed with the factory even if its within the 24 hour period. There are NO cancellations for ANY special-order items once order is placed as the factory will not cancel orders. Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, lost packages or damaged packages) as this is beyond R&R Windows & Doors control.
- Parts damaged in shipment:
All packages shipped out from R&R are insured. Occasionally a product is damaged in shipment. R&R will assist customer in filing a claim with the shipper who damaged the part(s). We will need pictures of the damaged packaging and parts. Please e-mail pictures to: Info@WindowPartsCenter.com.com along with your name, phone number and order # (The order number is a 4-digit number sometimes shown starting with a P Example: P1234) Customer MUST keep all parts and all packaging until claim is completed, customer may also be asked to ship back the part to R&R. If customer loses or throws away parts and/or packaging and claim is denied by the shipper because of this, this will be at customers cost for replacement of the damaged items. (This is because UPS and USPS sometimes require onsite inspection of the damaged parts and packaging, if they are unable to inspect all packaging and parts the claim will be denied). Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, lost packages or damaged packages) as this is beyond R&R Windows & Doors control.
- Collection Policy:
Any past due accounts will be assessed a late fee by R&R Window Service, LLC dba R&R Windows & Doors – the rate of which is the highest allowed by the law. Any checks returned unpaid to R&R due to insufficient funds or otherwise, will have a minimum $35.00 fee assessed and all expenses incurred. Any stop payment on credit cards will have a minimum of $35.00 fee assessed and all expenses incurred. The customer is responsible for all expenses incurred by R&R in the collection of as past due account including collection costs and all legal fees. Customers are responsible for sales taxes outside of Boulder & Denver Colorado. All Terms and Conditions and Pricing are subject to change at any time without notice. R&R exercises the right to refuse service to any customer.
Videos are How To's Instructional / DIY videos by R&R Windows & Doors. For replacement window & door parts. Videos are for educational proposes only. R&R is not responsible for any broken or damaged parts, hardware, glass, screens, windows, doors or any injuries or death sustained while replacing / servicing windows or doors. If you feel you are not capable of performing the work yourself, please contact a window and door service technician in your area. As always use proper tools and personal protective equipment when servicing your windows & doors, such as gloves, eye protection, etc.