Free 1st class USPS Shipping on all USA Orders.  Canada and Other International Orders Shipping Options Shown at Check Out. Allow 1-3 business days for STOCK parts to ship no matter what shipping option you choose. Special order non stock items will ship out as soon as they come in lead times in product description. Thank you for your understanding and patience during this difficult time.

Ordering, Shipping and Returns

By ordering at WindowPartsCenter.com (R&R Windows & Doors) you are agreeing to all of the the following terms and conditions:

NOTE due to high order demands our warehouse Ships out all in stock items as soon as possible and due to high amount customer inquiries customer service can not always make changes, stop or cancel an order before it gets shipped.

  • Website Orders:

All orders are processed immediately For "Stock Items" please allow 1-3 business days for your order to be shipped. (Most of the time we ship out orders even sooner so you can get in our parts ASAP!). If our stock is depleted due to high order volume, we will notify you of the back-order item with estimated ship date for your order. Shipping upgrades for the back-order items are available for an extra fee. All lead times listed on our website are only estimates and may be subject to change. This includes any estimates or updates given by the R&R Windows & Doors customer service team "Special Order Items" have lead times from 1-8 weeks. Lead times for Special Order Items are specified for each part on the product page under Product Description. We will ship out as soon as we get them in. All the lead times listed on the product pages are only estimates and may be subject to change. This includes any estimates or updates given by the R&R Windows & Doors customer service team. ***COVID-19 has increase ordered times please see COVID-19 page***

  • Pricing:

All pricing will be automatically calculated once you “Add to Cart” and put in the QTY for each handing and/or color choice you want. (Bulk pricing available per each order. Multiple Orders cannot be combined to receive bulk pricing or refunds. Bulk pricing is not available on all parts. All pricing and bulk pricing is subject to change without notice. Pricing on website can be updated automatically for check out and order processing. Whereas any pricing noted in the Product Description must be changed manually and may at times different from the Cart/Checkout Pricing. Processed order pricing will be honored but will not be refunded if different from the Product Description noted price.

  • Payment Options:

R&R Windows & Doors accepts the following: Visa, Master Card, Discover, and American Express, Amazon Pay and Apple Pay. We no longer use PayPal for payment on website orders. After reviewing the cost of using PayPal vs. the number of customers who utilized this service, we found that most of our customers preferred to use their credit card rather than use a PayPal account to place their orders. We apologize for any inconvenience this may cause any of our customers. For more information on our payment processing please see our privacy policy tab. For website Security see our privacy policy page.

  • Sales Tax:

Colorado State and Denver and Boulder City sales tax are collected at time of order. In states imposing sales/use taxes, your purchase is not exempt from taxation solely because it was made on the internet or phone. Please note that majority of states require consumers to file a sales/use tax return each year to report all their taxable purchases that were not taxed. For more information about filing tax returns please contact your taxing authority.

  • Shipping Within the United States:

Most orders ship out USPS or Priority Mail. Over-sized orders ship out via UPS Ground.

  • Shipping Rates (USA Only):

Standard Shipping is FREE on almost all orders and most ship out First Class USPS Mail. You can upgrade to Priority Mail or UPS Ground at check out. Priority Mail is 1-3 Business Days UPS Ground 1-5 days not including COVID-19 delays). All shipping carrier lead times does not include order processing/packaging time but shipping time only once your order leaves our Warehouse, (we do our very best to get orders out the door as soon as possible). You will be able to calculate shipping cost before you place your order. All orders are subject to the processing lead time as noted above under "Website Orders".

  • Shipping Outside the continental United States:

Shipping charges for orders being shipped outside the United States are calculated based on the United States Postal Service or UPS shipping rates depending on the service you select at check out. The shipping charge does not include import fees, taxes, or foreign transaction fees that could be required by the country that the order is being shipped to and credit card used for the order. All pricing is in U.S. dollars and your credit card will be charged in U.S. dollars.

  • Return Policy:

Due to high increase in orders WindowPartsCenter.com is implementing a Return and Exchange Portal to expedite and meet our customer’s needs:

To begin your Exchange or Return you will need:

  • Your Order Number: 5 digit number starting with Letter "P" Example: P0000
  • Order number can be found on your: order confirmation email/text,  packing slip or on the shipping label for your order box. 
  • Email Address associated with your order
  • To start the exchange or return process, use portal link: https://www.windowpartscenter.com/a/returns

    Standard Return / Exchange Policy and Options:

    Return for Store Credit:

    • 60 days
    • Restock / Handling Fee:
      • Orders $20 and under: $1.00 restock fee
      • Orders $21- $50: $2.50 restock fee
      • Orders Over $51-$999: $5.00 restock fee
      • Orders $1000 +: $9.95 restock fee
    • Customer is responsible for all return shipping costs / labels
    • No store credit or refund on any shipping costs
    • Once item(s) are received and inspected and are in unused, resalable condition you will receive store credit less the restock fee on your account.
        Exchange (no exchanges for International orders):
        • 30 Days
        • Restock / Handling Fee:
          • Orders $20 and under: $1.50 restock fee
          • Orders $21- $50: $3.75 restock fee
          • Orders Over $51 -$999: $7.50 restock fee
          • Orders $1000 + : $19.95 restock fee
        • Customer is responsible return shipping costs / labels for their exchange
        • Let us know what you would like to exchange for. You can either write this on the packing slip and include it in your return box or email or text us along with your order number. 
        • No refund on any shipping costs
        • If the part you are exchanging for cost more than your original order an invoice will be emailed to you for secure payment for the price difference.
        • If the part you are exchanging for cost less. You original payment method will be refunded less the restock/handling fee.
        • Once item(s) are received and inspected and are in unused, resalable condition we will ship out your new item(s) for exchange
        Return:
        • 30 Days
        • Restock / Handling Fee:
          • Orders $20 and under: $2.00 restock fee
          • Orders $21- $50: $4.50 restock fee
          • Orders $51-$999: $9.95 restock fee
          • Orders $1000 +: $24.95 restock fee
        • Customer is responsible for all return shipping costs / labels
        • No refund on any shipping costs
        • Once item(s) are received and inspected and are in unused, resalable condition your original method of payment will be credited less the restock fee

          No Returns or Exchanges or Store Credit On:

          • As Is Items
          • Final Sale Items
          • Special Order Items or Non-Stock Items
          • Made to Order Items
          • Item(s) returned or shipped back for exchange or store credit and found to have been used or not in resalable condition.
            • If item(s) are found to have been used or not resalable the customer will be notified and we can ship back the parts to the customer at the customer’s expense.
          • Shipper Error, Delivery Delay, Theft:
            • Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, "porch pirate" thief / lost packages etc.) as this is beyond WindowPartsCenter.com control. 
          • Item(s) that were not purchased from WindowPartsCetner.com 

          Item(s) Damaged in shipping:

          All packages shipped out from WindowPartsCenter.com are insured. 

          • Exchange for new item(s)
            • Customer must notify windowpartscetner.com of damaged item(s) within 5 days of item(s) being received.
            • To start the claim / exchange process, use portal linkhttps://www.windowpartscenter.com/a/returns
            • Take pictures of damaged item(s) and packaging along with your order number and email to info@windowpartscenter.com or text 303-222-4489 for approval.
            • Once exchange is approved new item(s) will be shipped out.
            • Customer MUST keep all item(s) and all packaging until notified that the shipping claim is completed. Customer may also be asked to ship back the damaged item(s), if so a label will be provided. Customer may also be called and asked to set up an inspection of the damage item(s) by the shipper. If customer loses or throws away parts and/or packaging, and the claim is denied by the shipper, customers will be responsible for the cost to replace any damaged items. (This is because UPS and USPS sometimes require onsite inspection of the damaged parts and packaging. If they are unable to inspect all packaging and item(s) the claim will be denied).

          Received Defective, Missing or Wrong Item(s):

          • Exchange
            • To start the exchange process, use portal linkhttps://www.windowpartscenter.com/a/returns
            • Take pictures of item(s) along with your order number and email to info@windowpartscenter.com or text 303-222-4489 for approval .
            • If approved, a shipping label to return the item(s) will be emailed to you
            • New item(s) will be shipped out to you
            • No restocking fee
          • Return
            • To start the return process, use portal link: https://www.windowpartscenter.com/a/returns
            • Take pictures of item(s) along with your order number and email to info@windowpartscenter.com or text 303-222-4489 for approval
            • If approved, a shipping label to return the item(s) will be e-mailed to you
            • Once item(s) are received and inspected and is in an unused, resalable condition (except for defective item(s)) you will receive credit back onto your original payment method 
            • No restocking fee

          Cancel your order:

          *NOTE with high order demands our warehouse ships out all in stock items as soon as possible and due to the high amount of customer inquiries customer service can not always stop and cancel an order before it gets shipped.

          All cancellations must be approved by R&R Windows & Doors via e-mail or text with your confirmation order number within 24 hours of your order being placed. Email to info@windowpartscenter.com or text 303-222-4489 for approval. If the order has not been shipped yet, there will be a 10% Processing Fee deducted from the refund amount on all order cancellations. If your order has already shipped, even if it’s within the 24 hour period, the order cannot be canceled and you will have to return the item(s) per our return policy. Please do so via the via the return portal linkhttps://www.windowpartscenter.com/a/returns.  There are NO cancellations for ANY special-order, made to order, or non-stocked items.

          ***Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, theft, lost packages or damaged packages) as this is beyond WindowPartsCenter.com / R&R Windows & Doors control.***

          • Collection Policy:

          Any past due accounts will be assessed a late fee by R&R Window Service, LLC dba R&R Windows & Doors – the rate of which is the highest allowed by the law. Any checks returned unpaid to R&R due to insufficient funds or otherwise, will have a minimum $35.00 fee assessed and all expenses incurred. Any stop payment on credit cards will have a minimum of $35.00 fee assessed and all expenses incurred. The customer is responsible for all expenses incurred by R&R in the collection of as past due account including collection costs and all legal fees. Customers are responsible for sales taxes outside of Boulder & Denver Colorado. All Terms and Conditions and Pricing are subject to change at any time without notice. R&R exercises the right to refuse service to any customer.

          Videos are How To's Instructional / DIY videos by R&R Windows & Doors. For replacement window & door parts. Videos are for educational proposes only. R&R is not responsible for any broken or damaged parts, hardware, glass, screens, windows, doors or any injuries or death sustained while replacing / servicing windows or doors. If you feel you are not capable of performing the work yourself, please contact a window and door service technician in your area. As always use proper tools and personal protective equipment when servicing your windows & doors, such as gloves, eye protection, etc.

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