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Return Policy

Return Policy:

By ordering from windowpartscenter.com you are agreeing to the following:

  • NO orders may be shipped back without approved RMA# written on the outside of your box. Orders received without an RMA# will be refused and returned to customer. 
  • Returns are accepted Within 30 days of the shipment of your order with approved RMA#.
  • All returns shall incur a 20% restocking fee on all new (stocking) parts. (Only for items eligible for returns see below)
  • Please e-mail or text our Parts Department at Info@windowpartscenter.com or text to 303-222-4489 for RMA# and return approval. Please include the following:

To begin your Return, you will need:

  • Your Name
  • Your Order Number: 5 digit number starting with Letter "P" Example: P0000 (Order number can be found on your: order confirmation email/text, packing slip or on the shipping label on your order box/packaging). 
  • Part Number you wish to return (if more that one part was ordered)
  • Reason for your return
  • Please e-mail or text our Parts Department at Info@windowpartscenter.com or text to 303-222-4489 for return approval and RMA#

Once Your Return Is Approved:

  • If return is approved customer will  receive approval email and/or text with RMA# to return item(s). 
  • Write the approved RMA# on the outside of your box.
    • Customer is responsible for all return shipping costs / labels
    • No refund on any shipping costs
    • Package your parts you would like to return in a box with appropriate packaging to protect the parts during shipment
    • Any items we received that where not approved or return was rejected (see below) will be shipped back to the customer as customers expense. 

    Once We receive Your Return

    • Upon receipt of returned item(s), we will inspect the product than credit customer the price of the product less restocking fee on original payment method. Any shipping costs will not be refunded. Refunds may take up to 10 days to process from the day we receive returned parts.

    No Returns  On the Following:

    • As Is Items
    • Final Sale Items
    • Special Order Items or Non-Stock Items
    • Made to Order Items
    • Item(s) returned and found to have been used or not in resalable condition.
      • If item(s) are found to have been used or not resalable the customer will be notified, and we can ship back the parts to the customer at the customer’s expense.
    • Shipper Error, Delivery Delay, Theft:
      • Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, "porch pirate" thief / lost packages etc.) as this is beyond WindowPartsCenter.com control. 
    • Item(s) that were not purchased from WindowPartsCetner.com 
    • WindowPartsCenter.com  reserve the right to refuse full or partial refunds on all purchases. If part(s) are received in used unsellable condition or found to be damaged due to insufficient packaging, our returns department will e-mail you letting you know that we cannot refund you. We can ship back the non-refundable part, at customers expense.
    • Item(s) Damaged in shipping:
    • All packages shipped out from WindowPartsCenter.com are insured. 
      • Customer must notify windowpartscetner.com of damaged item(s) within 5 days of item(s) being received.
      • Take pictures of damaged item(s) and packaging along with your order number and email to info@windowpartscenter.com or text 303-222-4489 for approval for new items to be shipped out.
      • Once approved new item(s) will be shipped out.
      • Customer MUST keep all item(s) and all packaging until notified that the shipping claim is completed. Customer may also be asked to ship back the damaged item(s), if so, a label will be provided. Customer may also be called and asked to set up an inspection of the damage item(s) by the shipper. If customer loses or throws away parts and/or packaging, and the claim is denied by the shipper, customers will be responsible for the cost to replace any damaged items. (This is because UPS and USPS sometimes require onsite inspection of the damaged parts and packaging. If they are unable to inspect all packaging and item(s) the claim will be denied).
    • Received Defective, Missing or Wrong Item(s):
      • Take pictures of item(s) along with your order number and email to info@windowpartscenter.com or text 303-222-4489 for approval.
      • If approved, a shipping label to return the item(s) will be emailed to you
      • New item(s) will be shipped out to you
      • No restocking fee

    Cancel your order:

    Due to high demand NO Order cancellations at this time as we are shipping out all orders as soon as possible.

    Standard Return Policy and Options – subject to change at any time without notice:

    Due to unprecedented times please also see our COVID-19 page.

    ***Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, theft, lost packages or damaged packages) as this is beyond WindowPartsCenter.com / R&R Windows & Doors control.***

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