Free 1st class USPS Shipping on all USA Orders.  Canada and Other International Orders Shipping Options Shown at Check Out. Allow 1-3 business days for STOCK parts to ship no matter what shipping option you choose. Special order non stock items will ship out as soon as they come in lead times in product description. Thank you for your understanding and patience during this difficult time.

Return and Exchange Policy

  • Return Policy:

Due to high increase in orders WindowPartsCenter.com is implementing a Return and Exchange Portal to expedite and meet our customer’s needs:

To begin your Exchange or Return you will need:

  • Your Order Number: 5 digit number starting with Letter "P" Example: P0000
  • Order number can be found on your: order confirmation email/text,  packing slip or on the shipping label for your order box. 
  • Email Address associated with your order
  • To start the exchange or return process, use portal link: https://www.windowpartscenter.com/a/returns

    Standard Return / Exchange Policy and Options:

      Exchange (no exchanges for International orders):
      • 30 Days
      • Restock / Handling Fee:
        • Orders $20 and under: $1.50 restock fee
        • Orders $21- $50: $3.75 restock fee
        • Orders Over $51 -$999: $7.50 restock fee
        • Orders $1000 + : $19.95 restock fee
      • Customer is responsible return shipping costs / labels for their exchange
      • Let us know what you would like to exchange for. You can either write this on the packing slip and include it in your return box or email or text us along with your order number. 
      • No refund on any shipping costs
      • If the part you are exchanging for cost more than your original order an invoice will be emailed to you for secure payment for the price difference.
      • If the part you are exchanging for cost less. You original payment method will be refunded less the restock/handling fee.
      • Once item(s) are received and inspected and are in unused, resalable condition we will ship out your new item(s) for exchange
      Return:
      • 30 Days
      • Restock / Handling Fee:
        • Orders $20 and under: $2.00 restock fee
        • Orders $21- $50: $4.50 restock fee
        • Orders $51-$999: $9.95 restock fee
        • Orders $1000 +: $24.95 restock fee
      • Customer is responsible for all return shipping costs / labels
      • No refund on any shipping costs
      • Once item(s) are received and inspected and are in unused, resalable condition your original method of payment will be credited less the restock fee

      Return for Store Credit:

      • 60 days
      • Restock / Handling Fee:
        • Orders $20 and under: $1.00 restock fee
        • Orders $21- $50: $2.50 restock fee
        • Orders Over $51-$999: $5.00 restock fee
        • Orders $1000 +: $9.95 restock fee
      • Customer is responsible for all return shipping costs / labels
      • No store credit or refund on any shipping costs
      • Once item(s) are received and inspected and are in unused, resalable condition you will receive store credit less the restock fee on your account.

        No Returns or Exchanges or Store Credit On:

        • As Is Items
        • Final Sale Items
        • Special Order Items or Non-Stock Items
        • Made to Order Items
        • Item(s) returned or shipped back for exchange or store credit and found to have been used or not in resalable condition.
          • If item(s) are found to have been used or not resalable the customer will be notified and we can ship back the parts to the customer at the customer’s expense.
        • Shipper Error, Delivery Delay, Theft:
          • Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, "porch pirate" thief / lost packages etc.) as this is beyond WindowPartsCenter.com control. 
        • Item(s) that were not purchased from WindowPartsCetner.com 

        Item(s) Damaged in shipping:

        All packages shipped out from WindowPartsCenter.com are insured. 

        • Exchange for new item(s)
          • Customer must notify windowpartscetner.com of damaged item(s) within 5 days of item(s) being received.
          • To start the claim / exchange process, use portal linkhttps://www.windowpartscenter.com/a/returns
          • Take pictures of damaged item(s) and packaging along with your order number and email to info@windowpartscenter.com or text 303-222-4489 for approval.
          • Once exchange is approved new item(s) will be shipped out.
          • Customer MUST keep all item(s) and all packaging until notified that the shipping claim is completed. Customer may also be asked to ship back the damaged item(s), if so a label will be provided. Customer may also be called and asked to set up an inspection of the damage item(s) by the shipper. If customer loses or throws away parts and/or packaging, and the claim is denied by the shipper, customers will be responsible for the cost to replace any damaged items. (This is because UPS and USPS sometimes require onsite inspection of the damaged parts and packaging. If they are unable to inspect all packaging and item(s) the claim will be denied).

        Received Defective, Missing or Wrong Item(s):

        • Exchange
          • To start the exchange process, use portal linkhttps://www.windowpartscenter.com/a/returns
          • Take pictures of item(s) along with your order number and email to info@windowpartscenter.com or text 303-222-4489 for approval .
          • If approved, a shipping label to return the item(s) will be emailed to you
          • New item(s) will be shipped out to you
          • No restocking fee
        • Return
          • To start the return process, use portal link: https://www.windowpartscenter.com/a/returns
          • Take pictures of item(s) along with your order number and email to info@windowpartscenter.com or text 303-222-4489 for approval
          • If approved, a shipping label to return the item(s) will be e-mailed to you
          • Once item(s) are received and inspected and is in an unused, resalable condition (except for defective item(s)) you will receive credit back onto your original payment method 
          • No restocking fee

        Cancel your order:

        *NOTE with high order demands our warehouse ships out all in stock items as soon as possible and due to the high amount of customer inquiries customer service can not always stop and cancel an order before it gets shipped.

        All cancellations must be approved by R&R Windows & Doors via e-mail or text with your confirmation order number within 24 hours of your order being placed. Email to info@windowpartscenter.com or text 303-222-4489 for approval. If the order has not been shipped yet, there will be a 10% Processing Fee deducted from the refund amount on all order cancellations. If your order has already shipped, even if it’s within the 24 hour period, the order cannot be canceled and you will have to return the item(s) per our return policy. Please do so via the via the return portal linkhttps://www.windowpartscenter.com/a/returns.  There are NO cancellations for ANY special-order, made to order, or non-stocked items.

        ***Please note that orders cannot be returned, cancelled, or rejected due to shipping carrier delays (includes but not limited to: delay of delivery, weather, shipping routing / rerouting, theft, lost packages or damaged packages) as this is beyond WindowPartsCenter.com / R&R Windows & Doors control.***

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