Products are drop shipped directly from the manufacturer. 

What is your shipping policy?

All orders are dropped shipped from the manufacture warehouse in Dover, NH. They do our best to ship your order on the next business day. To reduce fuel usage and to keep our shipping fees low, we’ll use the most efficient shipping carrier and method. 

For shipping to the contiguous US, we offer free standard shipping on all orders. For Alaska and Hawaii, please proceed to the checkout for the most up-to-date calculation.

We do ship to PO Boxes. Shipping to the non-contiguous US is charged based on distance and carrier speed. You can choose the shipping rate at the checkout.

What’s your return and exchange policy?

If you’re unhappy with your purchase, don’t worry – we’ll make it right! The majority of our products can be returned or exchanged within 30 days of your delivery date. If your item is unused and unopened when it arrives back to our warehouse, we can refund your original payment method less any shipping and restocking fees. Otherwise, if the item(s) are used or opened, we can offer you a replacement product(s) of equal value.

We’ll want to learn from your experience, so we might ask some questions about why our product didn’t meet your expectations. But rest assured, returns and exchanges are easy, friendly, and fast! 

Please email us at info@windowpartscenter.com stating your order number and the item(s) you’d like to return or exchange.

What is your product guarantee policy?

With standard use and care, E-Cloth guarantee most of their products for 100 washes. This means your E-Cloth product should last 1 year on average.

You can view the guarantee for a specific item on its product page, under the Care Instructions tab.

If you feel that your product fell short of 1 year, please reach out to us at info@windowpartscenter.com 

I received a defective or damaged product. What can I do?

We can help! Please send an explanation of the issue and picture(s) of the defective product to info@windowpartscenter.com , and we’ll be happy to assist you from there. To expedite the resolution, please include your order number with your message. If you ordered or purchased from a different retailer, please include a copy of your receipt.

Please note: During use, discoloration or light fraying may occur depending on what you are cleaning. Most loose threads can simply be cut off with fabric shears. This does not affect the performance of the product at all, and you can continue to use the product as intended. Happy cleaning!

My product isn't working as expected. What can I do?

Please hello@e-cloth.com  with the issue you’re experiencing, and we can help you out accordingly. To expedite the resolution, please include your order number in your message