Shipping policy

Below are for Items shipping from R&R's Warehouse WindowPartsCenter.com: 

(factory drop ship items shipping terms vary and are located in the product description marked as "factory drop shipped").

🚚 Shipping Policy

📦 Processing Time

When will my order ship?

• In-stock items ship within 1–3 business days
• Orders ship complete by default
• If an item is out of stock, your order will ship once all items are available

📤 Partial Shipments

Can I ship items separately?
Yes!

• Email info@WindowPartsCenter.com or text 303-222-4489 with your order number
• We’ll send an invoice for additional shipping
• Once paid:
• In-stock items ship right away
• Remaining items ship when available

💲 Shipping Rates

How much is shipping?

• Rates are calculated at checkout
• Based on:
• Your location
• Package weight
• Add items to your cart to view:
• Shipping options
• Pricing
• Estimated delivery times

🇺🇸 U.S. Shipping Options

Economy Shipping – $6.95

• Ships lowest cost option (our choice)
• Delivery: 4–10 business days
• Not including processing time
• Not considered lost until 20 days without tracking updates

USPS Ground Advantage

• Delivery: 2–6 business days
• Not including processing time
• No guaranteed delivery date
• Lost after 20 days without tracking updates

USPS Priority Mail

• Delivery: 1–3 business days
• Alaska/Hawaii: 2–5 days
• Not including processing time
• No guaranteed delivery date

UPS Ground

• Delivery: 1–5 business days
• Not including processing time
• Considered lost after delivery date passes

UPS Expedited

• 3 Day Select: 1–3 business days
• 2nd Day Air: 1–2 business days (not all locations)
• Not including processing time

Oversized Long Items

• Ship via UPS only

🌎 International Shipping (Including Canada)

Shipping Carrier

• All orders ship via DHL

Rates & Delivery

• Calculated at checkout

Customer Responsibility

• Provide accurate:
• Address
• Phone number
• Email
• You must respond to carrier if contact is needed

💰 Taxes & Duties

• Standard duties/taxes collected at checkout
• Any additional fees required by your country:
• Paid by the customer
• Carrier may contact you directly

📦 Lost or Missing Packages

When is a package considered lost?

• USPS: after 20 days with no tracking updates
• UPS: after delivery date has passed

What to do:

• Email: info@windowpartscenter.com
• Or Text: 303-222-4489

What happens next:

• We check tracking
• Open a carrier investigation if needed
• Allow 7 days for carrier response

If confirmed lost:

• Replacement order ships at no cost

📦 Damaged Packages / Items

Report within 3 days of delivery

Steps:

1. Keep ALL packaging and items
2. Take photos of damage + packaging
3. Send to:
• info@windowpartscenter.com
• or text 303-222-4489

After approval:

• Replacement items will be shipped

⚠️ Do not discard packaging (claims may be denied)

❌ Wrong, Missing, or Defective Items

Report within 3 days

Steps:

• Keep packaging
• Take photos
• Send to:
• info@windowpartscenter.com
• or text 303-222-4489

If approved:

• Return label provided
• Replacement sent
• No restocking fee

📬 Undeliverable or Returned Packages

If returned by carrier:

• Carrier error: reshipped at no cost
• Customer error (wrong address, etc.):
• Customer pays reshipping
• Address must be confirmed via email or text (in writing)

⏳ No Response Within 7 Days

• Order treated as a return
• Refund issued minus:
• 20% restocking fee
• Shipping costs

🚫 Refused Packages

• Treated as a return
• 20% restocking fee + shipping deducted from refund

🔁 Reordering

• New order required after return
• Restocking fee is not refunded

⚠️ Special Order Items

• Non-returnable
• No refunds issued